Shipping Policy
Processing time: orders ship within 2 to 3 business days of purchase.
Shipping cost and speed: we ship via USPS. Delivery typically takes 3 to 7 business days after your order ships. Shipping cost is calculated at checkout based on your order weight and destination.
Where we ship: currently the continental United States only.
Tracking: you'll get a tracking number by email the moment your order ships.
Something went wrong?: package lost or damaged in transit? Email fe-linesupport@dirtyasgoods.com and we'll get it sorted, no long explanation needed.
Return and Refund Policy
Not happy? We'll make it right.
Because our soap is a hygiene product, we can't accept used bars back for resale, but that doesn't mean you're stuck with something you don't love.
Not satisfied with your soap? Email us within 30 days of delivery at fe-linesupport@dirtyasgoods.com. We'll offer a refund or a replacement, your call. No need to ship anything back.
Item arrived damaged or wrong? Send us a quick photo so we can fix any shipping issues going forward, and we'll send a replacement or refund right away.
How fast? We aim to respond within 1 to 2 business days and resolve most requests same day.
No return forms, no restocking fees, no hoops to jump through. If something's not right, we want to know, and we'll fix it quickly.